This guide walks through how to troubleshoot your Facebook Ads connector step by step.

<aside> 💡 You must have full admin access to the ad account you are trying to connect and to the business manager that owns the ad account. "Partner" permissions are not sufficient to connect the ad account, so agencies will need to ask their clients to connect their own ad account.

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If you are trying to connect a Facebook ad account, you might run into this type of error with the following details (see below). This error could mean you don’t have sufficient permissions on the ad accounts listed in the details (ad accounts 123456789012345 and 010101010101010 in this example). It could also mean that you haven’t granted Strique the right permissions on the business managers that own the ad accounts you want to connect.

If you see this error message, follow the subsequent steps to resolve the error.

Step 1: Log into your Meta business manager settings and click on Ad accounts.

• If you get no results by typing in the ad account number, that means you don’t have access to this ad account. In that case you need to “Request access to an ad account” and ask the ad account owner for access to that ad account with the admin role.

  

• If you see the ad account when typing in the ad account id, this means you have at least some partial access to the ad account, meaning you can probably see your name in the list of people.

  • If you can’t see your name, you need to ask someone who’s name appears to add you to the ad account, with full permissions, by clicking on “Add People”
  • If you can see your name, click on it and ensure that you have the Manage ad accounts permission toggled on.
    • If this toggle is on, skip to step 5.
    • If this toggle doesn’t appear underneath your name, this means that you don’t have sufficient permissions on the ad account. You must contact the owner of the ad account, or an admin of the ad account, so that they give him an admin role, in order for you to see this toggle.

Step 5: Now that you have “Manage ad accounts” permissions on the ad account you wish to connect to Strique, navigate to your personal Facebook profile’s business integrations page. From there you must click on “View and Edit” next to the Strique Analytics app integration, and ensure all toggles are turned on here, particularly these three.

Step 6: Two situations are possible at this point:

• Situation A: You already have the “Manage ad accounts” permission AND everything toggled on in the Strique Analytics app integration.
• Situation B: Either you didn’t have “Manage ad accounts” permission OR didn’t have everything toggled on in the Strique Analytics app integration. You have now proceeded to getting all the necessary permissions on the ad account and have toggled everything we outlined in previous steps.

In both situations, you can now proceed to delete the Strique Analytics app integration from your business integrations in Facebook.

You can then navigate back to Strique, and delete your broken Facebook connector from Strique in the Integration tab.

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