Revised: This guide provides a step-by-step walkthrough for troubleshooting your Facebook Ads connector.

Revised: If you run into any issues while attempting to connect Facebook ads to Strique, refer to this step-by-step troubleshooting guide. It will assist you in resolving any issues and ensuring the seamless flow of your Facebook data to Strique.

Step 1: If you are trying to connect a Facebook ad account, you might run into this type of error with the following details (see below). This error could mean you don’t have sufficient permissions on the ad accounts listed in the details (ad accounts 123456789012345 and 010101010101010 in this example). It could also mean that you haven’t granted Strique the right permissions on the business managers that own the ad accounts you want to connect.

Revised: Step 1: If you are attempting to connect a Facebook ad account, you might run into an error similar to the one below:

Error Details:

This error could indicate that you lack sufficient permissions on the ad accounts listed in the details (Eg: ad accounts 123456789012345 and 010101010101010 in this example). Alternatively, it could also signify that you haven’t granted Strique the necessary permissions from the business managers that own the ad accounts you want to connect.

Step 2: You must have full admin access to the ad account you are trying to connect and to the business manager that owns the ad account. "Partner" permissions are not sufficient to connect the ad account, so agencies will need to ask their clients to connect their own ad account.

Step 3: Log into your Meta business manager settings and click on Ad accounts.

• If you get no results by typing in the ad account number, that means you don’t have access to this ad account. In that case you need to “Request access to an ad account” and ask the ad account owner for access to that ad account with the admin role.

  

• If you see the ad account when typing in the ad account Id, this means you have at least some partial access to the ad account, meaning you can probably see your name in the list of people.

  • If you cannot see your name, you need to ask someone whose name appears to add you to the ad account with full permissions, by clicking on “Add People”
  • If you can see your name, click on it and ensure that you have the Manage ad accounts permission toggled on.
    • If this toggle is on, skip to step 5.
    • If the toggle doesn’t appear underneath your name, it means you don’t have sufficient permissions on the ad account. You must contact the owner of the ad account, or an admin of the ad account, so that they give him an admin role, in order for you to see this toggle.
    • Revised: If the toggle does not appear below your name, it means you lack sufficient permissions on the ad account. You must contact the owner of the ad account, or an admin of the ad account and request an admin role to be assigned to you. This will enable you to view the toggle.

Step 4: Now that you have “Manage ad accounts” permissions on the ad account you wish to connect to Strique, navigate to your personal Facebook profile’s business integrations page. From there you must click on “View and Edit” next to the Strique app integration, and ensure all toggles are turned on here, particularly the three listed below.

Step 5: Two situations are possible at this point:

• Situation A: You already have the “Manage ad accounts” permission AND everything toggled on in the Strique app integration.
• Situation B: Either you didn’t have “Manage ad accounts” permission OR didn’t have everything toggled on in the Strique app integration. You have now obtained all of the necessary permissions on the ad account and toggled everything we outlined in previous sections.